Privacy Policy

1. Information We Collect

Metro Detroit Carpet ("we," "us," or "our") collects information that you provide directly to us when you:

• Request a free in-home estimate through our website
• Contact us via phone, email, or contact form
• Schedule a flooring installation appointment
• Interact with our website

The types of information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Details about your flooring project, room measurements, preferences
• Technical Information: IP address, browser type, device type (mobile/tablet/desktop), screen size, operating system, language preferences, and timezone
• Usage Information: Pages visited, referring website, time spent on pages, and how you found us (e.g., search engine, social media, or advertising campaign)

2. How We Use Your Information

We use the information we collect to:

• Provide free in-home estimates and flooring consultations
• Schedule and complete installation services
• Respond to your inquiries and customer service requests
• Send appointment reminders and service updates
• Improve our website and services
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors and service providers who assist in delivering our services (e.g., installation crews, payment processors)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or transfer of company assets
• With Your Consent: When you explicitly authorize us to share your information

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Analyze traffic and user behavior

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information above. We will respond to your request within 45 days.